Support 2018-02-26T09:04:06+00:00

After sale support

We take good care of our clients, and they can rely on our global service capability. We support them with our personal service and proactive advice; before, during and after developing a solution. We offer three different levels of support contracts.

Basic Assistance

Inlcuded in all our supplyes there’s the Basic Assistance. You can reach our Service Team during our office hours and together with you they can locate possible faults and eliminate them promptly and reliably.

Premium Assistance

For whose who needs a non plus ultra level of protection, there’s the Premium Assistance. You can rely on telephonic support by a service technician 24/7 and action as soon as possible with the maximum priority. The Skilled Group Service Team will come into action and send a technician to the relevant site anywhere in the world if remote assistance can’t solve the problem.

Fill out and submit the following form to request product support, you will be contacted as soon as possible

Our Office Hours

You can reach our Service Team
by phone: +39 0445 578 346
by e-mail:
from 8:10 to 12:10 and
from 13:40 to 17:40 (GMT+1)

We will remain a partner at your side even after the purchasing and commissioning phases in order to ensure the full availability of your Skilled system in the long term. Skilled Group provides its support in order to prevent long standstills and costly production stops.